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Queue management solution to manage queues and gain valuable data to help with operational and staff management
A customer queue management system can include:
- Check-in via a digital kiosk that’s customised to your environment and customers.
- Digital screens to reduce the perceived wait time, such as immersive digital window displays, expected wait time, fun facts, or videos.
- Mobile extras, such as the ability to check-in remotely via a mobile phone or allowing customers to leave the premises and receive an SMS callback when it’s their turn.
- Data collection such as feedback to provide powerful input into Net Promoter Score measures, and the ability to analyse service across locations and staff.